Home Office expands new online booking system in South Africa – and the bank branches where you can get your Smart ID and passport


The Department of the Interior has expanded its online Branch Appointment Booking System (BABS) to 56 offices, after launching in June to process Smart ID cards and passport applications.

Home Secretary Aaron Motsoaledi said that since its inception in June 2022, 115,329 South Africans have used this system — now available in all nine provinces.

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The system was initially tested in 24 of the department’s busiest offices after a soft launch in December, enabling booked and walk-in customers. In the future, however, select Home Office branches will only process smart ID and passport applications for customers who have booked an appointment through the Branch Appointment Booking System.

“In addition to ensuring that there are no queues at the Home Office offices where it is implemented, the BABS system will help eradicate corruption by ensuring that those who engage in the unpleasant behavior of selling waiting areas do not have customers.” because customers book directly online and arrive at the right time, so they don’t have to buy space from anyone in the queue,” the minister said in May.

The minister said the department also plans to introduce branches in shopping centers to relieve the current offices.

Presenting his departmental budget speech in May, Motsoaledi said that while new branches are being built, the introduction of Home Affairs stores in malls would provide “immediate relief” in areas that already attract high numbers of visitors.

“Operating Home Affairs offices in shopping centers avoids the problem of queues in the sun or rain. Malls will also provide convenient and safe parking for customers,” he said.

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Talks are already underway with several malls across the country, including:

  • Menlyn Mall in Tshwane
  • Cresta Mall in Johannesburg
  • Southgate Mall in Johannesburg
  • The pavilion in eThekwini
  • Tygervalley Mall in Cape Town

“Because the shopping centers still have to move a few tenants to make way for the Interior, we will install our equipment there around September of this year. We will start with the Menlyn Mall in Pretoria and then roll out to the rest,” he said.


Many of the popular banks in South Africa are planning to expand the number of branches where customers can get their smart ID cards or passports and avoid the chaotic process of the Home Office.

Minister Aaron Motsoaledi said in a parliamentary meeting last year that the Interior Ministry’s partnership with banks is expected to expand to 70 branches.

The department plans to roll out the expansion of July 1, 2022.

First National Bank and Standard Bank make up the majority of the home affairs supported bank branches, while Capitec does not currently offer this service.

Applicants who want to use their personal bank must register on the E-Home Affairs system, make an appointment and then go to the bank to make the payment and get the important documents.

The Ministry of the Interior also plans to expand its own E-services in the coming months to alleviate long queues and reduce pressure on the department. With the new system, customers can make a booking and visit the office on the date and time of the appointment without having to queue.

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According to the Ministry of Interior’s annual report for 2020/2021, the Ministry continues to face common challenges, namely unstable and uninterrupted network infrastructure, long queues, insufficient and poor office space and capacity constraints.

Bank branches

The Ministry of Interior (DHA) is constantly updating the list of approved bank branches where people can apply for a smart ID card or passport. Currently there are 26 branches available.

The branches below do not allow walk-ins and only require an online application and booking process.


Branch City Address
Absa Centurion Lifestyle Center Centurion, Gautengo Centurion Lifestyle Centre, c/o Old Johannesburg Road & Lenchen Ave
Absa Sandton City Sandton, Gauteng c/o Rivonia Road & 5th Street, Sandton
Absa Port Elizabeth Port Elizabeth, Eastern Cape Greenacres Shopping Center, 1 Ring Rd
Absa Key West Krugersdorp, Gautengo Shop 80, Key West Shopping Centre, c/o Paardekraal Drive & Viljoen Street


Branch City Address
Discovery Bank Sandton Sandton, Johannesburg 1 Discovery Place, c/o Rivonia Road & Katherine Street, Sandton


Branch City Address
FNB Burgersfort Burgersfort, Limpopo Shop 55 Twin City Complex, Dirk Winterbach Street
FNB Greenpoint Greenpoint, Cape Town Media Quarter, Somerset Road
FNB Centurion Lifestyle Centurion, Gautengo Centurion Lifestyle Centre, c/o Old Johannesburg Road & Lenchen Ave
FNB Lynnwood Pretoria, Gauteng Shop 4, Top Floor, Cnr Simon Vermooten & Lynnwood Road, Equestria
FNB Merchant Place Johannesburg, Gauteng 4 Merchant Place, Cnr Rivonia Road & Fredman Drive
FNB port Cape Town, Western Cape 5 Buitengracht St, Havengebouw
FNB The Glen Johannesburg, Gauteng Shop U2, The Glen Shopping Centre, Glenvista, Johannesburg
FNB Cornubia Durban, KZN Shop u56, Cornubia Boulevard
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Branch City Address
Investec Bank Sandton Sandton, Johannesburg 100 Grayston Drive, Sandown


Branch City Address
Nedbank Arcadia Pretoria, Gauteng c/o Steve Biko & Madiba Street
Nedbank Sandown Sandton, Gauteng Shop L05 Block I Lower Ground, c/o Rivonia Rd & Maude St
Nedbank Constantia Kloof Roodepoort, Gauteng 18 Constantia Boulevard, Constantia Kloof
Nedbank St George’s Mall Cape Town, Western Cape St Georges Mall, Cape Town
Nedbank Nelspruit Crossing Mbombela, Mpumalanga Shop 65 The Crossing Shopping Centre, c/o Madiba & Samora Machel Drives, Nelspruit

Standard Sofa

Branch City Address
Standard Bank Centurion Pretoria, Gauteng c/o Hendrik Verwoerd & Zuidstraat
Standard Bank Killarney Mall Johannesburg, Gauteng Killarney Mall, 60 Riviera Road, Houghton
Standard Bank Simmonds Street Johannesburg, Gauteng Simmonds Street 5
Standard Bank Canal Walk Cape Town, Western Cape Shop 599 Upper Level, Canal Walk Mall, Century City
Standard Bank Jubilee Mall Hammanskraal, Gautengo Shop 47 Jubilee Mall, c/o Jubilee Road D154 and Harry Gwala Road D2757
Standard Bench Kingsmead Durban, KZN Standard Bank Centre, 1 Kingsmead Way, Stamford Hill
Standard Bench Newton Park Port Elizabeth, Eastern Cape 1 Pickering Street, Newton Park
Standard Bank Promenade Mall Cape Town, Western Cape Road Shop 73-75 Promenade Mall Beacon Valley, c/o AZ Berman Road & Morgenster Road

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